Terms and Conditions

    The following is an outline of your rights when making purchases with Velvety. We are governed by the laws of Victoria, Australia.

    Customers must provide Velvety with complete and accurate details when making purchases. Velvety is not liable for delivery errors if we are given an incorrect delivery address and/or the customer is not home to accept the delivery. Once the parcel leaves, we are not liable for any errors made by Australia Post, however we will do our best to help you with any enquire. 

     

    Purchases and Payment

    All prices quoted are in Australian dollars (AUD). Costs related to international orders are calculated using an integrated currency converter at the check out. Velvety is not responsible for varying currency conversion rates charged by customers’ banks.

    Payment is processed through PAYPAL, STRIPE or Apple pay.  However, it is not necessary for customers to have a PayPal account to shop with Velvety.  

    PAYPAL AND STRIPE, accepts almost any kind of credit or debit cards:

    •  MasterCard, VISA and American Express, etc

    Customers will receive an invoice confirming the order once Velvety receives payment. Some orders may be subject to fraud checks by Velvety, this means you may be required to provide additional identification to verify your transaction.

     

    Order processing

    Orders are processed on business days (Monday through Friday) excluding public holidays in Victoria.

    Customers will be provided with tracking numbers once orders are shipped out.

     

    Fraud

    Velvety takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information, we reserve the right to cancel the order.

     

    Cancellation

    Velvety reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

    Velvety is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.