AUSTRALIA WIDE

Free standard shipping on orders over $125

  • Just enter AUFREE in the promo code box at the checkout.

For orders under $125:

Flat rate of $9.95 for Standard Shipping

Flat rate of $14.95 for Express Shipping

 

INTERNATIONAL

New Zealand $20 - Express shipping $30

Countries in Europe $30

United States and Canada $29

United Kingdom $30

Asia $25

FOR ORDERS OVER $200: WE OFFER REGULAR FREE SHIPPING.

  • Just enter INFREE in the promo code box at the checkout.

 

Please, if you wish to buy with us but can't see your country at checkout or you wish to know the price of your shipping before buying, send us an email to info@velvety.com.au

  • important: The right currency conversion will become visible at checkout

 

The delivery deadline also depends on where the order is being delivered:

Australia 2 to 6 business days (Express post 1 to 2 business days)

New Zealand 5 to 7 business days (Express post 3 to 4 business days)

Other countries in the EU 7 to 14 business days

United States and Canada 6 to 10 business days

United Kingdom 6 to 10 business days

Asia 5 to 10 business days

 

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Velvety has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.

 

RETURNS AND EXCHANGES

If you are not satisfied with your purchase, you must indicate whether you wish to exchange/return within 14 days of the date of delivery. You can return it within a maximum of 14 days from the date of receipt. You will be responsible for the return shipping costs, unless the reason for the return is a flaw in the products (how to proceed in this case is explained in detail below, in the section entitled ‘What should I do if I receive a flawed item?).

 

To return an item, please send us an email to info@velvety.com.au

 

Once we receive the returned parcel, we will contact you to arrange the details of any refund or exchange. The refund does not include the reimbursement of shipping costs in any case, excepting returns of the flawed product and only once the product has been inspected. 

It is important that the items you are sending back are in the same condition they were when you received them. They must not have been worn, washed or damaged and they must have their original tags. We cannot be liable for the loss of an item being returned so we recommend that you use a postage method where you can trace your item.  No returns or exchanges on sale items, socks, underwear or beauty products.

 

WHAT SHOULD I DO IF I RECEIVE A FLAWED ITEM?

If you receive a flawed item, please contact us (info@velvety.com.au) and return the item. All shipping costs will be assumed by us. Once we have reviewed the item, we will then proceed to ship a new item in perfect condition or issue a refund, depending on your preference.

 

GIFT CARDS

Gift Vouchers are delivered by email and contain a unique code for redeeming it at checkout. 

Gift Cards are valid for six months from date of activation.

Please note: Velvety gift vouchers can be used more than once if the entire amount is not spent in one go, however the voucher holder will need to contact us before doing this. Our automatic voucher system only allows you to spend the amount selected in one go. We also personalise all our gift vouchers, so please allow a few minutes since you place the order until the person you selected receives it via email. The shipping costs aren't included except for orders over $130.

 

 

GENERAL INFORMATION

If we send you the incorrect size or item, let us know as soon as you can and we’ll resolve the problem as quickly as possible. We will also reimburse all postage expenses.

Let us know if your order does not arrive in a timely manner.