Free standard shipping on orders over $100
For orders under $100:
Flat rate of $10 for Standard Shipping
Flat rate of $14.95 for Express Shipping
Delivery deadline: Australia 2 to 6 business days (Express post 1 to 2 business days)
We use AUSTRALIA POST for our standard shipping and DHL for express deliveries.
PRICES & DEADLINES FOR STANDARD SHIPPING:
New Zealand $20 - 5 to 7 business days
Countries in Europe $30 - 7 to 14 business days
United States and Canada $29 - 6 to 10 business days
United Kingdom $30 - 6 to 10 business days
Asia $25 - 5 to 10 business days
FOR ORDERS OVER $200: WE OFFER REGULAR FREE SHIPPING.
PRICES & DEADLINES FOR EXPRESS SHIPPING:
All countries $35 - 2 to 4 business days
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Velvety has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.
Please, if you wish to buy with us but can't see your country at checkout send us an email to email@example.com
Important: The right currency conversion will become visible at checkout.
RETURNS AND EXCHANGES
If you are not satisfied with your purchase, you must indicate whether you wish to exchange/return within 14 days of the date of delivery. You can return it within a maximum of 14 days from the date of receipt. You will be responsible for the return shipping costs, unless the reason for the return is a flaw in the products (how to proceed in this case is explained in detail below, in the section entitled ‘What should I do if I receive a flawed item?).
To return an item, please send us an email to firstname.lastname@example.org
Once we receive the returned parcel, we will contact you to arrange the details of any refund or exchange. The refund does not include the reimbursement of shipping costs in any case, excepting returns of the flawed product and only once the product has been inspected.
It is important that the items you are sending back are in the same condition they were when you received them. They must not have been worn, washed or damaged and they must have their original tags. We cannot be liable for the loss of an item being returned so we recommend that you use a postage method where you can trace your item. No returns or exchanges on sale items, socks, underwear or beauty products.
WHAT SHOULD I DO IF I RECEIVE A FLAWED ITEM?
If you receive a flawed item, please contact us (email@example.com) and return the item. All shipping costs will be assumed by us. Once we have reviewed the item, we will then proceed to ship a new item in perfect condition or issue a refund, depending on your preference.
Gift Vouchers are delivered by email and contain a unique code for redeeming it at checkout.
Gift Cards are valid for 12 months from date of activation.
Please note: all gift vouchers are non-refundable.
If we send you the incorrect size or item, let us know as soon as you can and we’ll resolve the problem as quickly as possible. We will also reimburse all postage expenses.
Let us know if your order does not arrive in a timely manner.